Peterborough City Hospital

Peterborough City Hospital 2020-04-05 Person 4 5 0

I had a replacement hip operation in March 2019, all went really well. I was informed then that my other hip would require replacement in the near future. In December 2019 I was experiencing difficulty with my right hip, I was given a Consultants appointment and agreed with a second hip replacement.. I was operated on 26/02/2020 receiving a second hip replacement. - The consultation prior to the operation, was informative and most useful - The admission to hospital for the operation was efficient and went well - The operation was a success and the aftercare in hospital was first class,, with great support,food, cleaning teams etc. - Upon discharge, I experienced the same difficulties that I encountered when being discharged the year previous - Discharge agreed by Doctor, all ok except waiting for Pharmacy to prepare discharge drugs. This took almost 6 hours for the drugs to be sent to me from the pharmacy. When they did arrive there were too many drugs that I did not require as I already had in date and with me, in fact if I had been asked they would not have needed to issue any further drugs as I had sufficient. There always seems to be a disjoin between, Patient - Pharmacy - Caring Staff. Requires more effective communication as to needs and how to provide. This could in routine cases like mine be agreed on the day prior to discharge, this would make it more efficient and eliminate the delay in discharge. Medical staff including Surgeon - First class Support staff on Ward - First class Cleaning team - First class Catering team - First class Dispensary - Seemingly detached from everything else, lack of communication

Peterborough City Hospital 2020-04-02 Person 5 5 0

I was looked after very well

Peterborough City Hospital 2020-03-21 Person 3 5 0

The staff were so amazing and looked after me despite being their for a mental health issue. One thing that stood out was so kind they were.

Peterborough City Hospital 2020-03-15 Person 5 5 0

Always clean and the staff are always friendly and helpful

Peterborough City Hospital 2020-03-13 Person 5 5 0

I am overwhelmed by the treatment I have received from this hospital over the last few years, in a number of departments. Efficient, professional and kind staff. Today I needed to visit the Women's Outpatient Department following an undesirable smear test result. I was booked in and received treatment in less than 24hrs!! Remarkable service. Thank you so much PCH.

Peterborough City Hospital 2020-02-21 Person 1 5 0

I am currently waiting in A&E and had to be seen behind the receptionist desk for the world to see and hear my business, when the nurse asked me about my periods and my miscarriage. No dignity, no confidentiality, no privacy, no respect. This is not on Peterborough A&E, you need to do something about this. I haven’t even seen a doctor yet, let’s hope it gets better.

Peterborough City Hospital 2020-02-20 Person 4 5 0

Fiona Edwards, within the Breast Clinic, is amazing. She is friendly and welcoming and put me at ease straight away. I was extremely nervous to attend my appointment, however she was kind and funny throughout. She is fantastic!

Peterborough City Hospital 2020-02-19 Person 5 5 0

Friendly staff. Clean facility. Rather labyrinthine in design but well signed. A nice hospital.

Peterborough City Hospital 2020-02-11 Person 1 5 0

I arrived at A and E after my GP referred me. I arrived around 1pm and I left at 6.30pm. I was seen by triage approx 40 mins after I arrived, a jr dr spoke to me around 3pm, I had my bloods taken around 3.15 (a cannula was fitted which was a shock!). I was called into a room with a dr and the jr dr I saw earlier- he touched both of my shins and listened to my chest. He said I may have to have a top up of blood if my blood count is low and I could go home if my blood count was ok. I did ask why I had this “chat” with dr- jr dr said it was because she wasn’t qualified yet and he had to confirm what she said basically. I went back to waiting room. After 1.5 hours I spoke to reception and asked if there was an update. A student nurse went and spoke to dr and came back into waiting room and told me I was staying in for the night. I started crying as my seven week old baby was at home and I didn’t expect to be staying- student nurse raised her voice at me and got her back up when I asked for PALs info. she went and got a nurse to talk to me- this nurse also raised her voice and was obnoxious- she confirmed that my bloods had come back normal and my obs were fine. She said I had to stay in a couple of nights- I still didn’t understand why I had to stay and no one was talking to me. I got upset and nurse rang dr who said he would see me tonight as my original dr had already gone home. I was told that there is a 4 hour waiting time there and that’s why I was being admitted because you’re either sent home or admitted in that time frame. A Dr saw me and I finally got examined around 5.30pm. I must say that dr was fine, he put me at ease and answered my questions. I was then seen by a senior dr quite quickly after that. It was then decided I could go home- however I didn’t know until the nurse came in to take my cannula out!! I was given a prescription then got to go home. Communication can be greatly improved. Staff need to be more empathetic, especially with those who have recently given birth. A breast pump would be good in the department too as my breasts were very engorged.

Peterborough City Hospital 2020-02-09 Person 5 5 0

Both my partner and I have (unfortunately) had to visit your hospital on a number of occasions in recent years and received care and treatment of the highest possible standard. It was, therefore, the obvious choice for us today when I injured my arm. Once again I find myself wanting to use all the superlatives which, I can assure you, would not be verging on the excessive. Whilst I would pick out Robin Harries for particular praise it does not diminish my appreciation of other practitioners who dealt with me. The consideration which was shown to us this afternoon was brilliant and we only wish there was a bigger pair of words than Thank You; if there were we would use them!!! David Houghton